Whether you’re a writer, designer, developer, or business owner, this book is for you. Kate Kiefer Lee and I share our methods for developing clear, friendly, and useful content in what .net Magazine calls a “fantastic, practical, and elegant guide to improving your web writing.”
I’ve noticed a huge gap between writers and designers in the professional world, and I think it contributes to the larger communication problems we face.
We build systems to help real people, but are we being that helpful in our interfaces? Or are we treating words as an afterthought and letting people fend for themselves?
More people miss work from stress and anxiety than physical illness or injury. In this post, I share a few things that help me cope with stress and trauma while serving others as best as I can.
Most marketing sucks. But you’re making something you love and care about, and it’s not going to sell itself. In this talk, I share principles and activities for writing honestly.
Have you ever looked someone up in a database? Did you find what you were looking for?
What if writing comes from a place of not knowing, a place of exploration, seeking clarity, and wanting to communicate—a place for beginners?
Taking an Agile Approach to Content, 18F Blog
How to Say No, 18F Handbook
Writing for Global Audiences, Web Standards Sherpa
Leaning into Longform, Web Standards Sherpa
Wayfinding: Writing for Accessibility, Web Standards Sherpa
Space to Breathe, Contents Magazine
A Year of Ideas, The Pastry Box Project
Dear Web, Offscreen Magazine
Content Strategy in the Fortune 500, MIX Online