I’m a writer, researcher, and design manager based in Virginia. I work on critical government services for the public at Nava.

I believe that good design is clear, honest, and accessible. For over 15 years, I’ve led complex UX projects for clients in tech, publishing, education, finance, and government. I’m currently focused on state benefits programs.

As a generalist, I tend to follow my interests and people I respect. That strategy has shaped my career—from writing for Apple and Facebook, to researching across industries, teaching at SVA, and managing remote teams at Vox Media and 18F.

In 2014, I cowrote Nicely Said: Writing for the Web with Style and Purpose, which has been called practical, approachable, and timeless. (I hope to write another book someday.)

Portrait by George Baier IV.