Hello

I’m a designer and researcher based in Virginia.

I believe that good design is clear, honest, and accessible. I love helping people untangle messy problems, build resilient systems, and deliver thoughtful experiences.

I have 20 years of experience leading complex projects in technology and civic innovation. I started my career as a writer and content designer at Apple. Since then, I’ve served in various full-time and consulting roles for startups, publishers, creative studios, and government agencies. I’m currently working with clients on service design and research projects.

I occasionally edit books, teach, and talk about design. In 2014, I cowrote Nicely Said: Writing for the Web with Style and Purpose, which has been called practical and timeless. (I hope to write another book someday.)