Featured Writing

Putting Plain Language to the Test

Our work has to be clear—for hundreds of millions of people. If we want to get as close to that as possible, we need to test our content and our assumptions along the way.

Words as Material

I’ve noticed a huge gap between writers and designers in the professional world, and I think it contributes to the larger communication problems we face.

Interface Writing: Code for Humans

We build systems to help real people, but are we being that helpful in our interfaces? Or are we treating words as an afterthought and letting people fend for themselves?

Working With and Through Mental Illness

More people miss work from stress and anxiety than physical illness or injury. In this post, I share a few things that help me cope with stress and trauma while serving others as best as I can.

Writing for Beginners

What if writing comes from a place of not knowing, a place of exploration, seeking clarity, and wanting to communicate—a place for beginners?